Telco Operations: Facing the Coming Productivity Crisis
In this report we explore keys to successful network operations cost reduction including:
- avoiding external benchmarking and focusing on internal practices
- understanding structural vs. procedural differences in cost drivers
- normalizing cost data to reveal controllable differences in performance
- avoiding unintended consequences of mis-applied cost cutting, such as displacing costs to other processes
- using normalized measures of superior internal performance to set new baseline targets
Download this article:: TelcoProductivity.pdf [375.5kb]
1 June 03
